Shipping & Returns Policy

Shipping & Returns Policy

1
Shipping Coverage & Partners

Within Nigeria

Orders shipped via GIG Logistics — trusted for safe local delivery

Africa & Worldwide

International shipping with DHL Express for reliable door-to-door service

2
Processing Time
How quickly we prepare your order
  • All orders are processed within 1–2 business days after payment confirmation
  • Orders placed on weekends or public holidays are handled on the next business day
3
Shipping Rates & Delivery Time
Costs and delivery timeframes

Shipping costs are calculated at checkout based on destination and weight

Domestic Delivery

2–5 business days

International Delivery

5–10 business days, depending on location and customs processing

4
Tracking
Monitor your package every step of the way

Once shipped, you'll receive a tracking number via email to monitor your parcel

5
Delays & Issues
What to do if there are shipping delays
  • While we and our partners strive for timely delivery, delays may occur due to weather, customs, or unforeseen events
  • If your order hasn't arrived within the estimated time, please contact us at [hello@plaspool.com]
6
Lost or Damaged Packages
We'll make it right
  • If your package is lost or arrives damaged, notify us immediately
  • We'll work with GIG or DHL to investigate and resolve the issue as quickly as possible

Returns & Refunds

Simple, straightforward return process

7
Returns
7-day return window
  • We accept returns within 7 days of delivery if the product is unused and in its original packaging
  • To start a return, contact us at [support email] with your order number and reason for return
8
Refunds
Quick refund processing
  • Once we receive and inspect your returned item, we'll notify you of approval or rejection
  • Approved refunds are processed to your original payment method within 5–10 business days
9
Exchanges
Need a different product?

Need an exchange? Reach out within 7 days. We'll guide you through it.

10
Return Shipping
Who pays for return shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.).

📨 Questions?

Email us anytime at hello@plaspool.com — we're here to help.